SMS Terms & Conditions

Last Updated: November 14, 2025

These SMS Terms and Conditions ("SMS Terms") govern your use of NeighborLink's text messaging services. By opting in to receive SMS messages from your HOA through NeighborLink, you agree to these terms.

1. Consent to Receive SMS Messages

By opting in to NeighborLink SMS notifications, you:

• Consent to receive automated text messages from your HOA or community association
• Acknowledge that consent is not a condition of purchasing any goods or services
• Agree that your consent applies to messages sent via NeighborLink's platform
• Understand that messages will be sent to the mobile phone number you provided

2. Types of Messages

You may receive the following types of SMS messages:

• Community Announcements: Important updates about your neighborhood
• Emergency Alerts: Urgent safety or security notifications
• Event Reminders: Notifications about upcoming community events
• Broadcast Messages: General communications from HOA administrators
• System Messages: Service updates and confirmations

3. Message Frequency

Message frequency varies and depends on:

• Activity level in your neighborhood
• Announcements from your HOA administrators
• Your notification preferences

Typical frequency ranges from 1-20 messages per month, but may be higher during emergencies or active community periods.

4. Cost and Carrier Charges

• Message & Data Rates: Standard message and data rates from your mobile carrier may apply
• No NeighborLink Fees: NeighborLink does not charge you for SMS messages
• Carrier Plans: Consult your mobile carrier regarding your messaging plan and rates
• Unlimited Plans: If you have an unlimited texting plan, standard rates typically don't apply

5. Supported Carriers

NeighborLink SMS services are available on most U.S. mobile carriers, including:

• AT&T, Verizon Wireless, T-Mobile, Sprint
• Boost Mobile, Cricket, MetroPCS, U.S. Cellular
• Virgin Mobile, and other major carriers

Carriers are not liable for delayed or undelivered messages.

6. How to Opt-Out (STOP)

You can stop receiving SMS messages at any time by:

• Texting STOP: Reply "STOP" to any message you receive
• Account Settings: Update your notification preferences in your NeighborLink account
• Contact Admin: Ask your HOA administrator to remove you from SMS notifications

After opting out, you will receive one final confirmation message, then no further messages will be sent unless you re-opt-in.

7. How to Get Help (HELP)

For assistance with SMS messages:

• Text HELP: Reply "HELP" to any message for more information
• Email Support: Contact sms@neighborlink.space
• HOA Admin: Reach out to your community administrator

8. Privacy and Data Protection

Your phone number and message data are protected under our Privacy Policy. Key points:

• We only use your phone number to send community-related messages
• We do not sell or share your phone number with third parties for marketing
• SMS messages are sent via Twilio, subject to their privacy policy
• Message content and delivery logs may be retained for service quality

9. Message Delivery

No Guarantee: While we strive for reliable delivery, we cannot guarantee:

• Messages will be delivered to your phone
• Messages will arrive in a timely manner
• Messages will be received in the order sent

Delivery Issues: Messages may fail or be delayed due to:

• Carrier network issues or outages
• Poor cellular signal or coverage
• Phone turned off or out of battery
• Phone number changes or cancellations
• Phone storage full or messaging app issues
• Carrier spam filters or blocks

10. Your Responsibilities

You agree to:

• Provide accurate and current mobile phone number
• Update your phone number if it changes
• Ensure you have sufficient message plan/credits
• Notify us if you stop receiving messages unexpectedly
• Use the opt-out mechanism if you no longer wish to receive messages

11. Prohibited Uses

You may not:

• Use the SMS system to spam or harass others
• Attempt to interfere with SMS delivery systems
• Impersonate others when responding to messages
• Use automated systems to interact with the SMS service

12. Disclaimer of Warranties

SMS services are provided "as is" without warranties of any kind. We do not warrant that:

• Messages will be delivered reliably or on time
• The service will be uninterrupted or error-free
• Messages will meet your specific requirements

13. Limitation of Liability

H Tech Labs LLC and NeighborLink shall not be liable for:

• Costs incurred from receiving SMS messages
• Delays, failures, or errors in message delivery
• Actions taken (or not taken) based on message content
• Damages resulting from reliance on SMS messages
• Issues caused by your mobile carrier

14. Emergency Communications

Important Notice:

• SMS messages should not be used for life-threatening emergencies
• Always call 911 for immediate emergency assistance
• Do not rely solely on SMS for critical safety information
• Maintain alternative methods of emergency communication

15. Changes to SMS Terms

We may update these SMS Terms at any time. Continued opt-in after changes constitutes acceptance. Material changes will be communicated via:

• SMS notification
• Email to registered users
• Update notice on our website

16. Compliance

NeighborLink SMS services comply with:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• CTIA Messaging Principles and Best Practices
• Carrier guidelines and requirements

17. Contact Information

For questions about SMS services:

NeighborLink SMS Support
Text: Reply HELP to any message
Email: sms@neighborlink.space
Website: neighborlink.space

Service Provider:
H Tech Labs LLC
NeighborLink Platform

18. Governing Law

These SMS Terms are governed by the same laws as our main Terms of Service.