Privacy Policy

Last Updated: November 22, 2025

H Tech Labs LLC ("we," "us," or "our") operates NeighborLink, a neighborhood communication platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

Personal Information:

• Name and contact information (email, phone number, address)
• Account credentials (username, encrypted password)
• Profile information you choose to provide
• Communication content (posts, messages, event RSVPs)

Automatically Collected Information:

• Device information (device type, operating system, browser type)
• Usage data (features used, pages viewed, time spent)
• Log data (IP address, access times, error logs)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve NeighborLink services
• Send SMS notifications and announcements at your request
• Facilitate communication within your neighborhood
• Verify your identity and authorize access to your community
• Send service-related announcements and updates
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve our service
• Detect, prevent, and address technical issues and security threats

3. Information Sharing and Disclosure

Within Your Neighborhood:

Information you post in your neighborhood's NeighborLink community (such as messages, event RSVPs, and profile information) is visible to other verified members of your HOA/neighborhood.

With Service Providers:

We share information with third-party service providers who help us operate our service, including:

• SMS delivery services (e.g., Twilio) - for sending text messages
• Cloud hosting providers - for data storage and application hosting
• Analytics providers - to understand service usage (anonymized data only)

Legal Requirements:

We may disclose your information if required by law, legal process, or to protect the rights, property, or safety of NeighborLink, our users, or others.

We Never Sell Your Data:

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. SMS Communications and Messaging Data

Data Collection for SMS Services:

When you opt-in to receive SMS notifications, we collect and process:

• Your mobile phone number
• Opt-in timestamp and consent records
• Message delivery status and timestamps
• Opt-out requests and preferences
• Device carrier information (for delivery optimization)

How We Use SMS Data:

• To deliver community announcements, emergency alerts, and event notifications
• To verify message delivery and troubleshoot delivery issues
• To maintain opt-in/opt-out consent records as required by law
• To comply with TCPA (Telephone Consumer Protection Act) requirements
• To improve message delivery reliability and timing

SMS Data Storage and Retention:

• Phone numbers are stored securely in encrypted format
• Opt-in consent records are retained for compliance (minimum 4 years as required by TCPA)
• Message delivery logs are retained for 90 days for troubleshooting purposes
• Message content is not permanently stored after delivery
• Opt-out requests are honored immediately and records retained indefinitely

SMS Service Provider and Data Sharing:

• We use Twilio as our SMS service provider to deliver text messages
• Your phone number is shared with Twilio solely for message delivery
• Twilio processes data in accordance with their privacy policy and security standards
• We do not sell or share your phone number with any third parties for marketing purposes

Your SMS Rights and Controls:

• You consent to receive text messages from your HOA via NeighborLink
• Message frequency varies based on neighborhood activity (typically 1-20 per month)
• Standard message and data rates from your carrier may apply
• You can opt-out at any time by texting STOP or through your account settings
• Text HELP for assistance or visit our SMS Terms page

Compliance and Protection:

• We comply with TCPA, CAN-SPAM Act, and CTIA Messaging Best Practices
• All SMS communications require explicit opt-in consent
• We maintain detailed consent records for regulatory compliance
• We implement technical safeguards to prevent unauthorized access to phone numbers

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encrypted storage of sensitive information
• Password hashing using industry-standard algorithms
• Regular security assessments and updates
• Access controls and authentication requirements

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as:

• Your account is active
• Needed to provide services to you
• Required by law or for legitimate business purposes

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correct: Update or correct inaccurate information in your account settings
• Delete: Request deletion of your account and personal information
• Opt-Out: Unsubscribe from SMS messages or email communications
• Export: Download your data in a portable format

To exercise these rights, contact your HOA administrator or email us at privacy@neighborlink.space.

8. Children's Privacy

NeighborLink is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on this page with an updated "Last Updated" date
• Sending a notification through the NeighborLink service
• Emailing registered users (for material changes)

Your continued use of NeighborLink after changes indicates acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

H Tech Labs LLC
Email: privacy@neighborlink.space
Website: neighborlink.space

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we don't sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@neighborlink.space.