Privacy Policy

Introduction

NeighborLink ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our neighborhood communication platform.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, home address)
• Account credentials (username and password)
• Profile information and photos
• Communications and messages you send through the platform
• Event RSVPs and participation data

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Send you important notifications about neighborhood events and announcements
• Facilitate communication between neighborhood members
• Process and respond to your requests and inquiries
• Ensure the security and integrity of our platform
• Comply with legal obligations

SMS Communications

If you opt in to receive SMS notifications, we will use your phone number to send you text messages regarding neighborhood updates, events, and important announcements. Your phone number will be stored securely and will not be shared with third parties for marketing purposes.

You can opt out of SMS communications at any time by texting STOP or by adjusting your notification preferences in your account settings. For more details, please see our SMS Terms and Conditions.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Within Your Neighborhood: Basic profile information may be visible to other verified members of your neighborhood community
• Service Providers: We may share information with trusted service providers who assist us in operating our platform (e.g., hosting, SMS delivery)
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• With Your Consent: We may share information with your explicit permission

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights and Choices

You have the right to:

• Access and review your personal information
• Update or correct your information through your account settings
• Request deletion of your account and associated data
• Opt out of SMS notifications at any time
• Control your email notification preferences

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information, except where retention is required by law.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: help@neighborlink.space